Shipping policy

Shipping Policy for Butter Than Jam

Effective Date: March 20, 2024

Thank you for visiting and shopping at Butter Than Jam. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Butter Than Jam ships to addresses within the U.S., but not to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Butter Than Jam is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Butter Than Jam is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Exclusions

We currently do not ship outside the U.S. or to Alaska and Hawaii due to the perishable nature of our products.

Policy Updates

Our Shipping Policy is subject to change without notice. We encourage you to review this policy periodically.

Contact Us

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at butterthanjam@gmail.com.